Refund policy

Return & Refund Policy

 

Return Window

We offer a 30-day return window, which begins the day after your order is delivered, as confirmed by carrier tracking.

Returns must be initiated within this 30-day period to be eligible.

We ask that all items be inspected upon delivery. Issues reported after use or well beyond delivery may not be eligible for return or exchange.

On Natural Materials

Many of the items we carry are made from natural materials such as wood, leather, stone, or ceramic. These materials may display variations, markings, or subtle changes over time — including grain variation, tonal shifts, or small cracks — that are inherent to their nature and not considered defects.

 

Return Eligibility

To be eligible for a return, items must be:

• Unused and unworn

• In original condition and packaging

• Returned within 30 days of delivery

• Accompanied by proof of purchase

Returns that show signs of use or handling beyond inspection may be declined.

 

How to Start a Return

To initiate a return:

1. Log into your account

2. Locate the relevant order

3. Follow the prompts to submit a return request

 

If you encounter issues, contact us at hello@oddmentshop.com.

Once approved, we’ll provide return instructions.

Important: Returns must be shipped within 10 days of approval. Returns not shipped within this timeframe may be canceled. If you need additional time, please reach out before the 10-day window closes.

Items sent back without initiating a return will not be accepted.

 

Shipping & Free Shipping Adjustments

Orders qualify for free shipping based on the order total at checkout.

If returned items reduce the remaining order total below the free-shipping threshold, the original outbound shipping cost will be deducted from the refund or store credit issued.

This applies whether one or multiple items are returned.

 

Return Shipping Responsibility

Contiguous U.S. (Lower 48 States)

• In-policy returns (initiated within 30 days and meeting eligibility requirements): return shipping is covered by Oddment

• Out-of-policy returns approved as a courtesy:

  • Store credit only

  • Original shipping may be deducted if free-shipping eligibility is no longer met

  • Customer is responsible for return shipping

 

Alaska & Hawaii

• Orders shipping to Alaska and Hawaii are not eligible for free return shipping

• Customers are responsible for all return shipping costs on Alaska and Hawaii orders, including in-policy returns

• Original outbound shipping is non-refundable

 

If a return is due to our error (incorrect item, defect, or damage), we will cover all shipping costs regardless of destination.

Damages and Issues

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery so we can assess the issue and make it right.

 

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

• Consumable products (e.g., tea bags)

• Custom products (e.g., special orders or personalized items)

• Personal care goods (e.g., beauty products)

• Items marked as final sale or non-returnable

• Gift cards
  
  

If you’re unsure whether your item is eligible, feel free to email us before starting a return.

Exchanges

If you’d like to exchange an item, submit a return request first.

Once accepted, we’ll ship the replacement if available. If not, a refund will be issued and you’re welcome to place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of approval status.

Approved refunds are issued to the original payment method within 10 business days. Please allow an additional 3–5 business days for your bank or card issuer to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at hello@oddmentshop.com.