Refund policy

Return & Refund Policy

Please review these return and refund terms before submitting a return request. This policy explains our return window, eligibility requirements, inspection process, shipping responsibilities, and products that are not eligible for change-of-mind returns. Nothing in this policy limits any rights that cannot legally be limited under applicable law.

Return Window

We offer a 30-day return window beginning the day after your order is delivered, as confirmed by carrier tracking.

A return request must be submitted within this 30-day period to be considered.

Please inspect all merchandise promptly upon delivery and before use. Issues involving damage, defects, missing items, or incorrect merchandise should be reported as soon as they are discovered.

Merchandise that has been used, worn, altered, washed, consumed, or handled beyond what is reasonably necessary to inspect it may not be eligible for return.

The existence of a 30-day return window does not mean that merchandise may be used during that period and then returned.

Natural Materials and Handcrafted Goods

Many Oddment products are made from natural or handcrafted materials, including wood, leather, stone, glass, metal, textile, and ceramic.

These materials and production methods may result in variations between individual pieces, including differences in grain, texture, tone, color, markings, patina, shape, glaze, finish, dimensions, or other minor surface characteristics.

Naturally occurring fissures, small irregularities, and changes that develop as materials age are not necessarily defects. Product photographs are representative, and natural or handmade items may not be identical to the individual item pictured.

Return Eligibility

Unless specifically excluded elsewhere in this policy, merchandise must meet all of the following requirements:

Unused and unworn beyond what is reasonably necessary to evaluate fit, appearance, or function
In the same condition in which it was received
Free from signs of customer-caused use, wear, damage, alteration, washing, odors, stains, scratches, residue, or other customer-caused changes
Returned with all original tags, accessories, components, manuals, protective materials, and packaging
Returned in packaging reasonably suitable for resale
Accompanied by proof of purchase
Requested within 30 days of delivery
Shipped back within the return-authorization period described below

Opening packaging solely to reasonably inspect an item does not necessarily make it ineligible for return. Handling or use beyond reasonable inspection may make it ineligible.

Earrings and other jewelry may be tried on carefully to evaluate fit, appearance, scale, or weight. They must be returned clean, undamaged, and unworn beyond reasonable try-on. Items showing signs of actual wear, residue, damage, or extended use may be declined.

Oddment determines return eligibility after receiving and inspecting the merchandise.

Return Authorization Is Not Refund Approval

Submitting a return request, receiving return instructions, receiving a return shipping label, or being authorized to send merchandise back does not constitute approval of the return or approval of a refund.

A return authorization only permits the merchandise to be sent to Oddment for inspection.

All returned merchandise remains subject to inspection after receipt. Final eligibility for a refund, exchange, or store credit is determined only after that inspection is completed.

Providing a return label or accepting delivery of a returned package does not waive any requirement in this policy.

Accuracy of Return Requests

Customers should select the return reason that most accurately describes the circumstances and provide complete and accurate information about the merchandise’s condition.

The information submitted with a return request may be considered when evaluating the return.

If the condition of the merchandise upon inspection materially differs from the condition or return reason represented when the return was requested, Oddment may request additional information or decline the return where appropriate.

Inspection and Condition of Returned Merchandise

Returned merchandise is inspected before any refund, exchange, or store credit is issued.

Signs that merchandise has been used or handled beyond reasonable inspection may include:

Scratches, scuffs, dents, staining, discoloration, or wear
Evidence of washing or cleaning
Odors, fragrances, cosmetic residue, food residue, or bodily contact
Removed or altered tags, seals, protective coverings, or packaging
Missing accessories, components, inserts, manuals, or packaging
Evidence that a grooming, personal-care, food-contact, or hygiene-related item has been used
Damage caused by improper handling, storage, assembly, cleaning, or use

The nature of the product will be considered when determining what constitutes reasonable inspection.

Declined Returns

If returned merchandise does not meet the requirements of this policy, the return may be declined.

No refund, exchange, or store credit will be issued for a declined return.

If you would like declined merchandise sent back to you, return shipping will be your responsibility. Oddment will contact you regarding return-shipping arrangements.

Merchandise not reclaimed within 30 days after notice may be considered abandoned to the extent permitted by applicable law.

How to Start a Return

To request a return:

Log into your account.
Locate the relevant order.
Follow the prompts to submit a return request.

If you encounter an issue, contact us at hello@oddmentshop.com.

If the request is submitted within the return window, we may issue return instructions and, when applicable, a return shipping label.

Return authorization does not mean that the merchandise has been approved for a refund. All returns remain subject to inspection after receipt.

Returns must be shipped within 10 days of the date return instructions are issued. Returns not shipped within this period may be canceled. If additional time is needed, contact us before the 10-day period expires.

Merchandise sent back without first initiating a return may be refused or returned to the sender.

Damaged, Defective, Missing, or Incorrect Merchandise

If your order arrives visibly damaged, defective, incomplete, or incorrect, contact us promptly after delivery and before using the merchandise whenever reasonably possible.

For visible shipping damage or an incorrect item, we strongly request notification within 3 days of delivery so the condition of the shipment can be documented accurately and, where applicable, a carrier claim can be made.

Please retain:

The merchandise
Original product packaging
Shipping carton and packing materials
Shipping label
Any damaged components

We may request photographs or other reasonable documentation before determining the appropriate resolution.

Claims made after merchandise has been used, altered, discarded, washed, consumed, or held for an extended period may be more difficult to verify and will be evaluated based on the circumstances and available evidence.

If Oddment determines that merchandise was delivered damaged, defective, incomplete, or incorrect, we will provide an appropriate remedy and cover reasonable shipping costs associated with that resolution.

Exceptions / Non-Returnable Items

For health, hygiene, safety, consumability, customization, or resale reasons, certain merchandise is not eligible for change-of-mind returns or exchanges.

Non-returnable merchandise includes, but is not limited to:

Personal Care, Grooming, and Hygiene Products

Suwada Nail Nippers
Nail Brushes
Hair Brush Cleaning Tools
Sasawashi Bath Towels and Bath Mitts
Morihata Binchotan Charcoal Eye Masks
All Aromatherapy Inhalers
Nail clippers
Manicure and pedicure tools
Cuticle tools
Grooming tools
Beauty and skincare products
Other products intended for direct personal or bodily use where use cannot reliably be excluded after opening or handling

These products are not eligible for change-of-mind return or exchange once sold, except where Oddment determines that the item arrived damaged, defective, or incorrect.

Consumable Products

Tea
Food
Candy
Beverages
Other edible or consumable goods

Consumable products are not eligible for change-of-mind return or exchange once shipped, except where Oddment determines that the item arrived damaged, defective, incomplete, or incorrect.

Custom and Special-Order Merchandise

Personalized merchandise
Made-to-order merchandise
Customer-requested special orders
Products specifically sourced or ordered for an individual customer

Final Sale Merchandise

Products clearly identified as Final Sale or Non-Returnable at the time of purchase cannot be returned or exchanged except where required by applicable law.

Gift Cards

Gift cards are non-returnable and non-refundable except where required by applicable law.

The non-returnable status of an item applies to change-of-mind returns and exchanges. It does not prevent a customer from contacting Oddment if the item was genuinely delivered damaged, defective, incomplete, or incorrect.

If you are uncertain whether a product is returnable, contact us before purchasing or before opening or using the item.

Sale and Clearance Merchandise

Unless specifically marked Final Sale or Non-Returnable, reduced-price merchandise remains subject to the eligibility requirements of this policy.

Items explicitly identified as Final Sale or Non-Returnable at the time of purchase cannot be returned or exchanged except where required by applicable law.

Shipping and Free-Shipping Adjustments

Free-shipping eligibility is based on the merchandise value of the order at the time of purchase.

If returned merchandise reduces the value of the merchandise being kept below the free-shipping threshold that applied to the original order, the actual original outbound shipping cost may be deducted from the refund or store credit.

This applies whether one item or multiple items are returned.

This adjustment does not apply when the return results from an error by Oddment or merchandise Oddment determines was delivered damaged or defective.

Return Shipping Responsibility

Contiguous United States — Lower 48 States

For eligible, in-policy returns:

Oddment currently provides return shipping.
All return-eligibility requirements still apply.
A prepaid return label does not constitute approval of a refund.

For returns accepted outside the standard policy as a courtesy:

The return may be limited to store credit.
Original outbound shipping may be deducted where applicable.
The customer is responsible for return shipping.

Alaska and Hawaii

Orders shipped to Alaska or Hawaii are not eligible for complimentary return shipping for ordinary change-of-mind returns.

Customers are responsible for return shipping costs.

Original outbound shipping charges are non-refundable unless the return results from an error by Oddment or merchandise Oddment determines was delivered damaged or defective.

Oddment Error, Damage, or Defect

If Oddment determines that you received an incorrect item or that merchandise arrived damaged or defective, Oddment will cover reasonable shipping costs associated with the approved resolution regardless of destination.

Exchanges

To request an exchange, submit a return request for the original merchandise.

Exchange merchandise must satisfy the same return-eligibility requirements as merchandise returned for a refund.

An exchange is not guaranteed until the original merchandise has been received and inspected.

Replacement merchandise is subject to availability. If the requested replacement becomes unavailable, Oddment may issue a refund instead.

Oddment is not obligated to reserve inventory while returned merchandise is in transit unless we specifically confirm otherwise in writing.

Refunds

After returned merchandise is received, Oddment will inspect it and notify you whether the return has been approved or declined.

Receipt of a returned package does not constitute acceptance or approval of the return.

For approved returns, refunds will be issued to the original payment method.

Applicable deductions described in this policy, including outbound-shipping adjustments, may be deducted from the refund.

Refunds are generally initiated within 10 business days after approval of the return. Banks and card issuers may require an additional 3–5 business days to post the funds.

If more than 15 business days have passed after Oddment confirmed that your refund was approved and you have not received it, contact us at hello@oddmentshop.com.

Policy Abuse and Misrepresentation

Oddment reserves the right to decline returns or limit return privileges in cases involving suspected fraud, abuse of the return process, repeated excessive returns, intentional misrepresentation of merchandise condition, or other conduct inconsistent with this policy, to the extent permitted by applicable law.

This provision does not affect legitimate claims involving merchandise delivered damaged, defective, incomplete, or incorrect.