FAQ
What’s your return policy?
Returns must be initiated within 30 days of delivery. Items must be unused and in original packaging. See our Refund Policy for full details and exceptions.
Can I return or exchange a Final Sale item?
All items marked Final Sale are not eligible for return or exchange. We recommend reviewing product details carefully before purchasing, as these items are offered at their final price and cannot be modified once purchased.
When will my order ship?
We ship within 1–3 business days. Delivery times depend on your location and method selected. Full details are available on our Shipping Policy.
Do you ship to Alaska and Hawaii?
Yes. We ship to Alaska and Hawaii on most products.
Shipping rates for Alaska and Hawaii are calculated in real time at checkout based on item eligibility, carrier availability, and destination. Certain oversized, heavy, or fragile items may be excluded and will not display shipping options at checkout.
Please note that free shipping promotions apply only to the contiguous United States (lower 48 states).
What is your return policy for Alaska and Hawaii orders?
Orders shipped to Alaska and Hawaii are eligible for return if they meet our standard return criteria and are initiated within 30 days of delivery.
However:
- Alaska and Hawaii orders are not eligible for free return shipping
- Customers are responsible for all return shipping costs
- Original outbound shipping charges are non-refundable
If a return is due to our error (incorrect item, defect, or damage), we will cover all shipping costs regardless of destination.
Do you ship internationally?
Not at this time. We currently ship within the U.S. only.
What should I expect when ordering from Oddment?
Oddment is a small, design-led shop that curates thoughtfully made objects in limited quantities. Many of the items we carry are handmade or made from natural materials, which means subtle variations in color, texture, or finish are part of their character—not defects.
We focus on clarity, careful packaging, and reliable shipping from our fulfillment studio in Washington State. If you ever have questions before or after purchasing, our team is always happy to help.
Still have questions?
Reach out anytime at hello@oddmentshop.comand we’ll be happy to help.